Recovery e-mail not received - locked out of account

I forgot my password, but I had an email attached to my account. When I click "forgot password," and I enter my e-mail, It says that "A new password has been sent to your e-mail." However, I have waited 7 days and I have gotten no e-mail giving me a new password. This is frustrating because I am basically locked out of my account (which I had bought the full $20 package on) until the e-mail is received. I have checked my spam box and all boxes, but the e-mail is not there.

He lie

You may have entered the wrong e-mail. This feature works fine for me.